Jason, thanks very much for the reply. I did bump into the document you linked prior to posting my question, but it doesn't seem to address the "Contact Administrators" functionality directly - and in any case I'm not interested in customizing any email content itself, I just wanted to enable the default messaging to administrators for users who are having issues logging in or who want to request an account. The message that's displayed on the login screen for OnDemand, "To request an account, please contact your JIRA administrators", is not really valuable to a user who doesn't already know who those administrators are.
Anyway, it's still helpful just to know that the feature is not supported. But this seems like a good opportunity for an improvement, especially considering that the experience for an administrator trying to enable this is very primrose-path, in that everything on the System > General Configuration > Options would seem to imply that it would work as expected. Do you know if there is an open request for this, or would you recommend that I submit one?
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