Android app : cannot assign an issue to a person

[Sergio Andueza]

Once I create a ticket in desktop version,  I can see it on my android version but cannot assign it to a Person but I can do it on my desktop version over the same ticket. 

[Phill Fox · Accepted solution]

You can achieve this by the following method.

1. Create a filter which shows all the issues from all the boards you wish to have on your common backlog. 
2. Share this filter with whoever is appropriate
3. Create a new board based on the filter you created.
4. Configure the board as appropriate. 

You will now have a common backlog across all your boards. Remember to use the individual boards for actioning items otherwise it can be very confusing for all involved.

You can use the same method for creating a single board that spans more than one project.

[kyrryk]

Thanks Phil,

The filter seems to be the problem. So far I have

project in (xx, xx, xx) AND issuetype in (Bug, Epic, Story, Task) AND status = Open AND assignee in (membersOf(jira-users)) ORDER BY Rank DESC

but it will still pick up issues that are open and in the current active sprint under the To Do lane.

Is there not JQL syntax for backlog as there is for project?

[Phill Fox]

If you wish to exclude any items that are already allocated to a sprint add the following condition to your SQL 

AND sprint is EMPTY

so this becomes 

project in (xx, xx, xx) AND issuetype in (Bug, Epic, Story, Task) AND status = Open AND assignee in (membersOf(jira-users)) AND sprint is EMPTY ORDER BY Rank DESC

Alternatively if you ever need to see all items that are allocated to a sprint use 

AND sprint is NOT EMPTY

[kyrryk]

Thanks Phil, seems to have done the trick.