Add Custom Field Value to Email Template

[Christina Hiller]

I'm trying to add a custom field value to the create issue HTML email template, but stumbling.  The field is required, so there will always be a value present on issue creation.

Attempt 1:

I've followed the directions here: https://developer.atlassian.com/server/jira/platform/adding-custom-fields-to-email/?_ga=2.56485292.608403254.1563807890-1574526416.1556543036

When I add the customerfield.vm as indicated below

#disable_html_escaping()
#set ($customfield = $customFieldManager.getCustomFieldObject("customfield_15707"))
#if($issue.getCustomFieldValue($customfield))
<tr>
    <th>#text($customfield.name):</th>
    <td class="has-icon">      
        $textutils.htmlEncode($issue.getCustomFieldValue($customfield), false)
    </td>
</tr>
#end

Instead of the comma separated values of the field, I get this message: $textutils.htmlEncode($issue.getCustomFieldValue($customfield), false)

Attempt 2:

I tried the suggestion in another article, but instead of the value, I get the label name a second time.

#disable_html_escaping()
#set ($customfield = $customFieldManager.getCustomFieldObject("customfield_15707"))
#set ($customfieldvalue = $customfield.getValue($issue))
#if($customfieldvalue)
<tr>
<th>#text($customfield.name):</th>
<th>$customfield</th>
</tr>
#end

and tried

#disable_html_escaping()
#set ($customfield = $customFieldManager.getCustomFieldObject("customfield_15707"))
#set ($customfieldvalue = $customfield.getValue($issue))
#if($customfieldvalue)
<tr>
<th>#text($customfield.name):</th>
<th>$customfieldvalue</th>
</tr>
#end

I can't tell if my issue is coming from the createissue.vm or customfield.vm or how to fix it.  any help/suggestions would be very much appreciated!

[Nic Brough -Adaptavist- · Accepted solution]

Technically, no, JIRA hides tabs that contain only fields with no data when you're in the issue view.

The best cheat is to simply include a field you know will have data (you'll need a separate one for each tab).  If your field list for a tab does not include any mandatory fields, then you could reach for a scripted or message field (I've not tested this trick with the message fields from the JIRA Suite Utilities yet, but I think it still works - I used it to put text on tabs saying simply "the fields for this tab are all empty at present, please edit the issue and fill them in")

[Andreas Schierz]

i used the Message Custom Field for View from JIRA Toolkit plugin,

How do i hide this field in case any field in a tab is not Empty?