Problem with notifications in Jira Server mobile app

[codemighty]

Hello!

I ran a problem that push notifications don't come from our Jira Core instance to the Jira Server mobile App (tested in Android version).

Short description of the instance and a few of my ideas about how to solve this out (with no success):

1. Jira Core Server 8.13.2 (the latest version that supports by Jira Mobile Plugin at 12/19/2020);

2. The instance works behind NGINX proxy for access over SSL;

3. Administration -> System -> Jira mobile app -> Push notifications:

• Allow push notifications switcher is ON;

4. Administration -> System -> Security -> Whitelist: 

• added https://mobile-server-push-notification.atlassian.com/* as type "Wildcard expression" with Allowed incoming;
• added https://mobile-server-push-notification.atlassian.com as type "Domain name" with Allowed incoming.

Notifications in mobile app updates only after "pull-down gesture" in the Notifications menu or when I switching to this menu from any other. That means the connection with the instance works as it should. But push-notifications still don't come. 

I've tried to mention others and others have tried to mention me; tried to assign someone to a task and vice versa accordingly... At the same time, email notifications work fine, but push-notifications don't.

I have no idea what to do or what I doing wrong. If someone has ideas about how to solve this trouble, please share.

UPD1 (maybe this will help and give you more info)

 curl --head localhost:8080/server-info
HTTP/1.1 200
X-AREQUESTID: 324x1824x1
Referrer-Policy: strict-origin-when-cross-origin
X-XSS-Protection: 1; mode=block
X-Content-Type-Options: nosniff
X-Frame-Options: SAMEORIGIN
Content-Security-Policy: frame-ancestors 'self'
mobile-plugin-enabled: true
push-notification-enabled: true
instance-name: Jira Server
jira-base-url: https://jira.domain.com
is-data-center: false
new-create-metadata-api: true
Set-Cookie: atlassian.xsrf.token=BVBY-A751-RP08-4IHE_95b432b5e8e9c5c38aebed751b619b55c9454358_lout; Path=/; Secure
X-AUSERNAME: anonymous
Content-Type: text/html;charset=UTF-8
Content-Length: 0
Date: Sun, 20 Dec 2020 04:24:55 GMT

 curl --head https://jira.domain.com/server-info
HTTP/2 200
server: nginx/1.14.0
date: Sun, 20 Dec 2020 04:24:58 GMT
content-type: text/html;charset=UTF-8
content-length: 0
x-arequestid: 324x1825x1
referrer-policy: strict-origin-when-cross-origin
x-xss-protection: 1; mode=block
x-content-type-options: nosniff
x-frame-options: SAMEORIGIN
content-security-policy: frame-ancestors 'self'
mobile-plugin-enabled: true
push-notification-enabled: true
instance-name: Jira Server
jira-base-url: https://jira.domain.com
is-data-center: false
new-create-metadata-api: true
set-cookie: atlassian.xsrf.token=BVBY-A751-RP08-4IHE_327956be26a28288410a2c8443202518d85063f8_lout; Path=/; Secure
x-ausername: anonymous
strict-transport-security: max-age=15768000
content-security-policy-report-only: default-src https:; script-src https: 'unsafe-eval' 'unsafe-inline'; style-src https: 'unsafe-inline'; img-src https: data:; font-src https: data:; report-uri /csp-report

UPD2

I've tried to disable reverse proxy and start Jira directly on IP:Port without a webserver. Of course, I changed jira-base-url to http://123.45.67.89:8080. Push notifications still don't work.

[Danielle Zhu · Accepted solution]

Versions are managed by project administrators. You want to make sure you are in the Administrators project role for your project(s), or are in the group that is assigned to this project role.