Problem with file attachments when commenting on issue

[Adam G]

Hello community, we're experiencing a problem when we try to add an attachment from a clipboard to a comment. It renders ok in the beginning but soonest the "post comment" button is clicked it shows a grayed-out thumbnail with two mountains and an "x" sign. :) Also in the top right corner, the message is displayed saying: "attachments cannot be added on this screen". This is a view/edit issue screen.  

We are able to add an attachment to the issue and then link it to a comment successfully but it's irritating and time-consuming. It only happens when we try to add it during a comment creation.

I've checked permissions, fields configuration, and fields configuration schemes and they are ok. 

Any ideas? 

Thank you 

Adam

[Luis Mayora]

My guess is that jira is trying to find that folder , but since it is not able to find it is trying to create another one and setting a new installation from scratch.

[Anthony Kong]

I moved the top level folder (i.e. in which you will find the jira and application-data subdirectories). I thought the hsql is in the application-data? I will check the properties file

[Luis Mayora]

Are u using HSQLDB or a Database Server?.

[Luis Mayora]

Did you move the hsqldb location too? Actually this folder is hidden.(Have to press Ctrl+H to check hidden files in Ubuntu-Nautilius, otherwise ls -a ) If you have moved the location of the sqldb then you have to update the jira-application-properties file.

[Luis Mayora]

You should make sure that the jira-application-properties file still points to the folder that holds the attachments,etc. May be section 2.2 can help. http://confluence.atlassian.com/display/JIRA/Installing+JIRA+on+Tomcat+6.0

[Anthony Kong]

I am using HSQLDB