Open issues are appearing with a strike through on the agile and sprint boards

[rebekah]

Hi There,

My open issues are appearing with a strike through on the agile and sprint boards. Each issues "Resolution" state is listed as "unresolved". How do I remove the strike through? 

rebs

[kmkmkmkmkmkm]

In our (probably) similar case the From='null' was misleading.

atlassian-jira-outgoing-mail.log snippet:

Caused by: javax.mail.SendFailedException: Invalid Addresses;
  nested exception is:
        com.sun.mail.smtp.SMTPAddressFailedException: 554 5.7.1 <test@example.com>: Relay access denied

The error message is right here, the SMTP server denied the relay. Changing the configuration of the SMTP server solved the issue.

[Tibor Hegyi _META-INF_]

Hi Morten. You specified the "Sender field" in the JETI Mail Handler configuration.

This field is filled by the "Email This Issue Auto-reply Mail Handler" that you must configure for your incoming emails.

This means you must both configure the Mail Handler with the Sender field AND set up the mail handler that will save the senders address in that field.

See details in the related part of the documentation.