Need to exclude components for a specific project but I'm pulling results for all projects. How come

[Kevin R]

Hello there,

I'm looking to build a filter that excludes a whole bunch of components for my specific project from users who go through Service Desk, our Jira front end ticketing solution. So I only want to pull tickets that are opened by customers ("Customer Request Type" is not EMPTY), excludes all those components listed below, and be only my specific project (BBT)

What's happening though is I'm pulling in results from projects throughout the company. Curious why that is and also how can I clean this JQL up? Thank you.

JQL:
project = BBT AND component is EMPTY OR component != "Data Science" AND component != "Analytics Library" AND component != "DEU" AND component != "Product Configuration" AND component != "Call Library" AND "Customer Request Type" is not EMPTY

[Nic Brough -Adaptavist-]

No.

Unless you have the Agile addon, and your administrator uses the "simplify workflow" option to enable the project administrators (not just the lead - check the permission scheme) to do it.

[Matthias Catherine]

Thanks guys  

[Benito Picarelli]

As Nic has mentioned, the project lead will need the admin rights in order to do changes to workflows.