Making a new jira board private

[Matt.Sutherland-Patman]

Hello.

I'm spinning up a new team to manage a new ATS contract.
We've begun the procurement process and are starting to build a backlog or requirements.

One of the bidders is our current provider, for obvious reasons i need to ensure they do not have access to the new board.

I've created a new board and tried to ensure that only a few can access it. I've run a few tests and so far everyone can access it.

I've followed advice from posts that I've found in this community, but I've been unsuccessful.

Please help.

[Nic Brough -Adaptavist-]

This was fixed 5 years ago by using the correct username. 

Another client of ours had usernames with non-Roman characters in them which failed because they had not got the database collation set correctly, so that is worth checking if you are having this problem

[Marynel]

Having a similar issue

[Ricardo Araya]

Still no answer???
We have the exact poblem

[Anthony Van Alphen]

I have the same issue on import of custom user picker. Still looking for answer

[Jacqueline Miller]

Did you ever figure out this issue? I'm experiencing the exact same thing!