Jira Servicedesk Balanced workload assigning

Dear Friends,

We're testing balance Workload assigning here and we would like to check how we can config our automation to:

assigned A

Tickets to DO: 10

Tickets waiting user: 20

Assigned B

Tickets to DO: 11

Tickets waiting user: 5

I wish that the system does not consider the tickets in the status waiting for user to associate with A or B (in this case A based on the 10 tickets)

2 answers

1 vote

That's the behaviour you get when you do not have the "browse users" global permission. Check in admin -> global permissions.

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1 vote

Just start typing username and you will see in list requared users.

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