Jira Server crashes with GC (Allocation Failure)

[Nico van der Walt]

Good day!

We have a fairly large Jira server instance that keeps crashing over time complaining that it has run out of memory.

In the atlassian-jira-gc log this error is all over the place:
2023-01-19T08:40:45.611+0200: 74806.089: [GC (Allocation Failure) [PSYoungGen: 2282149K->24502K(2522624K)] 5247035K->2989882K(8115200K), 0.0646456 secs] [Times: user=0.17 sys=0.01, real=0.07 secs]
2023-01-19T08:41:03.633+0200: 74824.111: [GC (Allocation Failure) [PSYoungGen: 2260406K->16345K(2509312K)] 5225786K->2982095K(8101888K), 0.0645660 secs] [Times: user=0.17 sys=0.00, real=0.07 secs]
2023-01-19T08:41:09.456+0200: 74829.933: [GC (Allocation Failure) [PSYoungGen: 2252249K->206907K(2467328K)] 5217999K->3172824K(8059904K), 0.0837510 secs] [Times: user=0.30 sys=0.00, real=0.08 secs]
2023-01-19T08:41:15.535+0200: 74836.013: [GC (Allocation Failure) [PSYoungGen: 2413115K->17943K(2501120K)] 5379032K->2983989K(8093696K), 0.0627081 secs] [Times: user=0.17 sys=0.00, real=0.07 secs]
2023-01-19T08:41:21.018+0200: 74841.496: [GC (Allocation Failure) [PSYoungGen: 2224151K->15768K(2525184K)] 5190197K->2982585K(8117760K), 0.0722156 secs] [Times: user=0.17 sys=0.01, real=0.07 secs]
2023-01-19T08:41:29.668+0200: 74850.146: [GC (Allocation Failure) [PSYoungGen: 2257816K->270816K(2512896K)] 5224633K->3244056K(8105472K), 0.0822419 secs] [Times: user=0.34 sys=0.00, real=0.08 secs]

We have tried the solution mentioned here:
https://community.atlassian.com/t5/Jira-Software-questions/Garbage-Collector-Alllocation-Failure/qaq-p/1322269

which advised setting the -Xmx and the -Xms value to be the same. We made these parameters the same but the error still occurs and Jira crashes over time.

Any advice here would be greatly appreciated!!

Unfortunately only my company's TechOps department has access to adjust server side settings but what I do know is:

Java VM Memory:
Total Memory = 7915 MB
Free Memory = 3971 MB
Used Memory = 3944 MB

Jira Info:
Version = 8.5.5

[Jeremy Largman]

There's nothing specific to the WAR installation that's different. I suspect we'll need to look up your license specifically. Please email sales@atlassian.com, that's a better channel than discussing your license in public!

[Michael Kender]

I did email them, just waiting on a response and thought I would try for an answer here. I was wise enough to not put my license info here :)