Jira Licensing?? HELP!!!

[Paul Stone]

We are running the Jira service desk and have just three agents (and we have the 3 agent starter pack). But I have to inactive all the non agents to comply with the licensing.. But, then the email queues stoping working.  Do we need to have licensing for Jira core too?!!!

Something doesn't seem right!!

-Paul

[Nic Brough -Adaptavist- · Accepted solution]

That's a really old page you've found, so it's probably deprecated and not relevant to your version of JIRA.

Best thing to do is look at the log file - that will tell you what is going wrong with the login.

[Miko Villa]

Hi Nic, sorry to ask, it may be a stupid question. But how can I check the log file again?

[Nic Brough -Adaptavist-]

It'll be under <JIRA home>/logs - should be called atlassian-jira.log

You should be able to get the full path (if you don't know where you set JIRA home to upon installation) by looking for it in the "system information" page under the admin section.

[Miko Villa]

Saw it. Thanks Nic!