Jira Core 8.20.0 update

[Francesco Mazza]

Hello guys.
Currently the core version installed on my server is Jira Core 8.3.2, running Jira Software 8.3.2 and JIRA Service Desk 4.3.2.
My question is: can I update to Jira Core version 8.20.0? Will the two applications have no problems running correctly if I don't update their version on them?

I thank everyone in advance for the answers

Francesco

[Faisal]

Hi Mihai,

Judging from the exceptions, it looks like the problem arise due to JIRA Toolkit plugin:

• com.atlassian.jira.toolkit.customfield.NullCFType.getVelocityParameters(NullCFType.java:51)

Upon further investigation on the exceptions, I found that there's a bug report created to address the issue:
https://jira.atlassian.com/browse/JRA-19556

From the bug report, it seems that there's a possible workaround for this problem, which is by removing the supporttools field. Hence, can you kindly check the list of custom fields via Administration > Custom Fields, and see if there's any field of type supporttools? And if there's any, you may try to remove it and let's see if it helps.

Cheers,

Ahmad

[Mihai Ibanescu]

https://jira.atlassian.com/browse/JRA-19556 does not apply. I have no supporttools custom fields. As I said in the original report, disabling the Support Tool Bar module does work around the problem, but it doesn't seem to be the same module referred in JRA-19556.