Jira 8.22.2 | HTTP 503 & Plugin Failure Errors

[Matt]

Hi. I have just installed a new fresh copy of Jira 8.22.2 and after installing, I can load up Jira in my browser and click on "I'll set up myself". However, after using the built-in H2 database option to quickly test everything, Jira gets stuck on "Please wait while the database is setup..." and I cannot do anything. Refreshing the page leads to a HTTP 503 error (indicating to me that the service has completely failed).

After about 10 minutes, it comes back however and says that all the plugins have failed to start (as seen below).

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System plugins failed to start: We haven't been able to start all the required system plugins

We couldn't start the following plugins:

• Jira Projects Plugin (com.atlassian.jira.jira-projects-plugin)
• Atlassian Navigation Links Plugin (com.atlassian.plugins.atlassian-nav-links-plugin)
• Atlassian Jira - Plugins - Project Config Plugin (com.atlassian.jira.jira-project-config-plugin)
• Applinks - Plugin - Core (com.atlassian.applinks.applinks-plugin)
• Embedded Gadgets Plugin (com.atlassian.gadgets.embedded)
• Gadget Directory Plugin (com.atlassian.gadgets.directory)
• Atlassian Jira - Plugins - Gadgets Plugin (com.atlassian.jira.gadgets)
• Atlassian Jira - Plugins - Global Issue Navigator (com.atlassian.jira.jira-issue-nav-plugin)
• Atlassian JIRA - Plugins - Quick Edit Plugin (com.atlassian.jira.jira-quick-edit-plugin)
• Atlassian REST - Module Types (com.atlassian.plugins.rest.atlassian-rest-module)
• Atlassian Jira - Plugins - REST Plugin (com.atlassian.jira.rest)
• Opensocial Plugin (com.atlassian.gadgets.opensocial)
• Gadget Dashboard Plugin (com.atlassian.gadgets.dashboard)

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When stopping the Windows service, waiting for it to shutdown and then restarting Jira again, it takes another 10 minutes trying to startup where I'm stuck on this loading page for that time.

Eventually it then shows the failed plugin screen again (same info in the list above).

I have tried deleting .bundled-plugins and .osgi-plugins as other users have mentioned the plugins can become corrupted (even though this is literally a fresh installation) but the same issue persists.

I have restarted my Windows Server and I am running the latest updates from Microsoft. The server is Windows Server 2019. Windows Defender is disabled and I have the Atlassian directory from Program Files added as an exclusion.

I am very lost as per what's going on. I of course have the logs but they are extremely confusing and I have no idea what is going on. Any help at all would be greatly appreciated as I have been at this for nearly 13 hours now and it's driving me nuts.

The logs can be downloaded from here Jira Logs (right click -> 'Save As').

More information:

• Windows Server 2019 (latest build and updates as of 14/MAY/2022).
• My server has 48 GB of RAM.
• The server is running SSD's.
• I have set the Jira Initial Memory Pool to 512 (MB).
• I have set the Jira Maximum Memory Pool to 4096 (MB).
• My permissions all seem to be correct.
• As priorly mentioned, I have no anti-virus running.

Jira was working fine on my system and I had 8.15.0 working perfectly fine without any issues. As mentioned, I uninstalled that and started with a fresh copy of 8.22.2 so this is very, very strange because everything is clean and new. It should work and fire right up without any issues.

Here is someone who has a very, very similar issue to me as well with no resolution: https://stackoverflow.com/questions/70441672/problem-installing-jira-for-the-first-time-via-zip

I should mention I have also tried versions 8.22.0, 8.21.1 and 8.20.8 and they all behaved the same.

Thanks.

[JoaoJ]

Hi,

I believe this is not possible, because the service which generates the email have a parameter that is based on the project, and not based on the reporter of the issue.

This improvement request is already being tracked at https://jira.atlassian.com/browse/JRA-7108

I hope it helps you!