JIRA - Project Shortcuts - Ordering/Sorting

[Garry Yuen]

Is it possible to order/sort JIRA project shortcuts alphabetically or in an order that can be controlled when adding new shortcuts in?  Thanks in advance!

[Fernando Horn[MLV Consultoria] · Accepted solution]

HI, we create a support ticket: https://support.atlassian.com/browse/JSP-158848 and this issue was resolved.

Follow the resolution from Atlassian Team:

"I believe we've finally found out the cause of this problem - we've created a test environment here in which we were able to replicate the problem, and thereafter fix it.

To sum up the problem: JIRA was not able to enable the Universal Plugin Manager due to "Failure initializing default SSL context", and the root cause of this was:

Caused by: java.security.KeyStoreException: problem accessing trust storejava.io.IOException: Invalid keystore format
	at com.sun.net.ssl.internal.ssl.TrustManagerFactoryImpl.engineInit(TrustManagerFactoryImpl.java:55)
	at javax.net.ssl.TrustManagerFactory.init(TrustManagerFactory.java:230)
…

It appears that this invalid keystore format error is happening on account of the way that the certificate was being loaded through the <tt>setenv.sh</tt> - although the path and password was specified, the keystore format was not, which caused JIRA to try reading it as a .jsk file. To correctly set the certificate in the setenv, you'd need to add <tt>-Djavax.net.ssl.trustStoreType = pkcs12</tt> as well.

Anyhow, as you have already configured this in the <tt>server.xml</tt>, I'd actually advise you to remove the parameters from the <tt>setenv.sh</tt> file and only leave it in on the server.xml. After making the modifications, please restart JIRA and see if the problem is fixed."

[Jobin Kuruvilla [Adaptavist]]

You must have some error in the logs which will should indicate the real issue. Post them here ;)