JIRA IS MALFUNCTIONING - PLEASE ADVISE ASAP URGENT ISSUE

[Freeda]

Hi, Firstly I am very satisfied with your software. It's an amazing task managing way to make business run smoothly. Now there is an issue, when changing status on a ticket from Open to Hold to Close it still stays in the open inbox dashboard. Please please if you can find the root of this problem and resolve this asap. Thanks in advance

[Chris Miller]

Eman,

JIRA 5.1 hasn't yet been officially released yet. Zephyr for JIRA (1.2 or the newly released 1.5) doesn't currently support installation on non-offical JIRA releases. We will however have Zephyr for JIRA ready for the official release of JIRA 5.1.

Ramiro, the link you provided looks at the compatability of the plugin we offer for free with the Zephyr Enterprise Edition.

The correct link for this combination is: https://marketplace.atlassian.com/plugins/com.thed.zephyr.je

Kind Regards,

Chris

[Chris Miller]

Ramiro,

I am 100 percent sure. I work for Zephyr here in Fremont, California. Ironically, I happen to be wearing at Atlassian tshirt today. ;P

This original question here was about Zephyr For JIRA, not about the Zephyr Enterprise Edition.They are two seperate products.

Our product list is here:

http://www.getzephyr.com/zephyr/zephyr_test_management_overview.php

On Atlassian Marketplace, you can see the two plugins with this search query:

https://marketplace.atlassian.com/search?q=Zephyr

Zephyr Entprise Edition - Comes with a free plugin called the "Zephyr Enterprise Connectetor for JIRA" https://marketplace.atlassian.com/plugins/com.thed.jira.ext.rpc This connecter passes defect statistics to display on the Zephyr Dashboards.

Zephyr Community Edition - Comes with a free plugin called the "Zephyr Enterprise Connectetor for JIRA" https://marketplace.atlassian.com/plugins/com.thed.jira.ext.rpc This connecter passes defect statistics to display on the Zephyr Dashboards.

Zephyr for JIRA is a JIRA Add-On which is a plugin that resides inside JIRA: Zephyr for JIRA - Test management inside JIRA: https://marketplace.atlassian.com/plugins/com.thed.zephyr.je This product is simply a plugin which when added to JIRA adds an issue type of test to your JIRA interface. So your testcases are native issue types in JIRA.

Hope this helps.

Kind Regards,

Chris

[Ramiro P]

Are you sure it is version 1.2?

Here you have the compatibility table between jira and zephyr:

https://plugins.atlassian.com/plugins/com.thed.jira.ext.rpc