Is a way to create a custom gadget on a dashboard that could give a set value each bug in a filter?

[Chris Jones]

As a QA Manager, I want to use a quality score as KPI to measure the quality of the whole product we are developing to help business on determine the quality level. 

I would like to do this with gadget on live dashboard that would list all of bugs with set value for each bug. 

For an example, Blocker priority (P0) bug is worth 50 points, Critical priority (P1) bug is worth 5 points, Major priority (P2) is worth 2 points. If you had 1 Blocker, 2 Critical bugs & 5 Major bugs, you would get a total Quality score of 70 (50 + 10 + 10).

In the past, I had to export from Jira into spreadsheet to tally to create this score but I'm wondering if there is a way to do this via automated process within Jira itself?   

Is there a way to create a custom gadget which can tally total score/value? 

Thank you for your time and help on this. 

Thanks, 

Chris 

[Vijay Khacharia]

May be you have not enabled user creation when user doesnt exist in the configuration of Mail Handler. If so, you need to make sure all the users that send e-mail to the e-mail address have an account in JIRA and also permissions to create issue and add comments on the issues in the project you are creating the tasks

[Anna Cardino]

Hello Mehala,

It is kinda hard to troubleshoot here as we need to look into Support.zip to further analyse the root cause of the problem.

I would suggest that you raise a support ticket in support.atlassian.comabout this. Our engineers will be more than happy to help you.

Regards,

Monique

[mehala n]

Followed https://confluence.atlassian.com/display/JIRA/Creating+Issues+and+Comments+from+Emaildocumentation and did setup for POP / IMAP Mail Servers and Mail Handlers .Test Connection is succesfful.

Still not able to create issues /tickets by sending email.

The below mentioned error gets displayed in the log

2014-06-18 04:57:28,682 QuartzWorker-0 ERROR ServiceRunner FCJIRA Mail Handler [atlassian.mail.incoming.mailfetcherservice] FCJIRA Mail Handler[10070]: User 'AppOwner' does not have permission to comment on an issue in project '10600'.

Please help to resolve this issue