I have a paid Balsamiq cloud account. How can I integrate it into Jira without having to purchase?

[Chandru_psy]

I have a paid Balsamiq cloud account. How can I integrate it into Jira without having to purchase Balsamiq through Atlassian?

[Deleted user · Accepted solution]

Hi Brian,

Yes, this is all achievable out of the box with JEMH. A short list to acheive notification on closure will be:

1. Enable the JEMH IssueListener

2. Check there is a Project Mapping in the Listener for your expected project

3. Check either the global IssueListener or per-project Mapping refers to your 'nonjiraparticpents' custom field

4. For non-jira user notification, ensure the non-JIRA tab of the Project Mapping has the ISSUE_CLOSE event enabled (initially you can use DEFAULT for the standard JIRA notification).

If you want a customized notification for the ISSUE_CLOSE event, for your survey or similar, you just need to create a custom JEMH IssueEvent TemplateSet, and refer to it in step 4. A little extra workflow config would be needed to auto-open on comment, see https://thepluginpeople.atlassian.net/wiki/display/JEMH/Reopen+an+Issue+On+Comment

Best Regards,

Andy

[Deleted user]

Thanks andy, once again you are awesome!!!

[Deleted user]

Sorry trying to set this up and im little confused on step 3

Check either the global IssueListener or per-project Mapping refers to your 'nonjiraparticpents' custom field

[Deleted user]

Sorry i was being a idiot,

i have noticed one thing thought in the nonjiraparticpents field it grabs the senders address and the to address so when it replies it sends a email to the customer and its self, is it possible to have the field only populated with the customers email address?

[Deleted user]

re: last point, no, only email addresses stored in the referred custom field are used. Your choice is to route all 'non-jira' addressee participants email addresses into that custom field, or just the 'non-jira' sender email address.

Clearing the 'non-jira' addressee participant handling custom field reference in your profile will leave only one email address present, leaving only the original sender present to be included in notifications.

Does that help?