I can't enable the Jira cloud migration plugin

[Míkel Rodríguez Domínguez]

I can't enable the Jira cloud migration plugin. In the log, it prints an error like this:

ClassNotFoundException: com.atlassian.servicedesk.api.ServiceDesk not found by com.atlassian.jira.migration.jira-migration-plugin

It seems like some Jira Service Desk component is missing.

We're using Atlassian Jira Project Management Software (v8.5.7). We are not using Jira Service Desk or anything related to it.

How can I manage to enable the Jira cloud migration plugin?

[Chung Park Chan · Accepted solution]

if you were to move each one to a different project, you need to do it one at a time. Refer to the link below on steps to do so:

https://confluence.atlassian.com/display/JIRA/Moving+an+Issue

Otherwise, you can choose Bulk Change.

Hope this helps, Hanae :)

[Hanae alahcen]

i guess that the move action was enough for me

thank you chung

and have a nice day :)

[Hanae alahcen]

I have to move 5 issues from differents project to the same project

the destination is the same but the source is not

[Nic Brough -Adaptavist-]

Chung Park Chan's answer is still valid.

Define a filter that includes those 5 issues. Use "bulk edit". It will offer you the option to move them (if it does not, then make sure you have "move" permission in the source projects and "create" in the target).