I can't delete an attachment from an issue in Jira

[Jason Ried]

I am currently unable to delete any attachment on a JIRA issue and would really appreciate some guidance.

I have done some research and can note the following:

• If I look in the default list view I see no attachment listed, but if I click on the issue then the right hand side view opens and there is a section for attachment. This section lists the attachments but has no icon (trash can) to edit/remove and if I hover over the attachment there is nothing either.
• If I click Edit on the issue then I see the new view but this only shows an attachment section to add more attachments. I can't see already added ones in this view and have no idea how to add this (I am admin).
• I have checked permissions and the entire team as well as me individually have permission to delete attachments.

I really have nowhere else to look, so any guidance would be appreciated.

[francis · Accepted solution]

Jig,

(The evaluation version is functionally identical to the paid for add-on)

The default configuration has been setup such that it doesn't store grid modifications in a database. The message you see is a warning that when you restart JIRA, this data will be lost.
(we thought it would be nice to provide such warning)

The warning will be gone once that you specify in what database, the add-on can store the grid modifications.

For instance, if you add in the configuration

gd.ds = jira

Then the add-on will automatically create a table in your JIRA database, and use that table to store the content of the grid.

You can also specify other target databases (next to JIRA) using the datasource properties.
More details on how to do this is available on our documentation site

http://wiki.idalko.com/display/TGPD/database+details

Typically you would want to do this to keep your grid data separate from your jira database.

Hope this helps

Francis,

[Jig Bhakta]

Thanks Francis. Most helpful.

[francis]

Just a small note, which I forgot to mention. Next to the database connection, you should also specify the tablename using the property

gd.tablename = somename

For instance

gd.columns = id, sku, product, unit, price
gd.tablename = lineitems
gd.ds = jira

col.id =

...

[AhmadDanial]

Hey there, Jig.

Perhaps you can confirm on this behavior, whether it is indeed a limitation of using an evaluation version of the plugin by contacting the vendor and address this concern to them directly:

1. Name: iDalko (https://marketplace.atlassian.com/plugins/com.idalko.jira.plugins.igrid)
2. Phone: +32.3.808.05.89
3. Email: support@igrid.info
4. Homepage: https://support.idalko.com

Hope this helps!

Warm regards,

Danial