How to prevent close request without answer?

[Aleksandr M]

Hello!

I have created a project and added users.  But Jira-user can make a request as Done without answering to external-user.

How to prevent make request as done without an answer?

[Wazza]

Hi @Omar Mussa,

At present when you clone a task and a sub-task, they cloned task and sub-task both have the same text prefixed to their Summary. So in your example above, if you change "jira.clone.prefix" to "quick", the result would be a task of Quick Recipe and a sub-task of Quick Start. It's worth noting that the "jira.clone.prefix" will apply to all issues in your instance, so all cloned issues will be prefixed with whatever you set here.

Thanks,

Warren

[Omar Mussa]

I must not have been clear - we want to change the prefix every time we create a new cloned task so it is not practical for us to change the jira.clone.prefix each time.  Can we embed a variable into the jira.clone.prefix that would be the equivalent to the new parent task name?  If so, what would the variable be?  I can't figure this out from the documentation.

[Wazza]

Hi @Omar Mussa,

This isn't doable straight out of the box, you'd need to consider doing some development to set this up. I'm also not aware of any plugins on the market that make this possible.

Cheers,

Warren