How to link a Customer/Account or Contract against an Issue?

[David Woodison]

I require to link a customer/account to some JIRA tickets. This is so we can track billable pieces of work and work being done for specific customers.

I could of course use labels for this. Is there a more structured way to link customers/accounts to issues in Jira? Looks like there's a locked 'account' field.

Willing to explore salesforce integrations if necessary - this is the true source of the data

[Viðar Svansson · Accepted solution]

Hi,

It is possible through REST but is currently not documented as the idea was to improve the API design before documenting it. But if you want to try it out here is what you can do:

Do a POST request to $jiraURL/rest/jitter/1.0/project/$projectKey with a parameter "content" that contains the message.

You have to authenticate your request with a JIRA user and the authenticated user will be the author of the post. The user also has to have neccessary permissions to post to the project. I recommend that you create a user for your Hudson server and give it a nice avatar using the Hudson icon :)

Checkout the JIRA REST documentation if you need help with authentication.

Let me know how it works out for you.

Cheers,
Viðar

[Thomas Schlegel]

Great, thank you :-)