How to create a project specific field in jira so that the project admins can modify the values
Attention JIRA Service Desk users - I had this as well, but had an additional step to resolve.
I had to disable the global JSD overriding notification scheme in addition to what Vera configured above.
Therese,
You should use only 1 notification scheme. So set up JETI and in the Administration of the Project, go to Notification Scheme and choose "None". That was the trick I got from the developers and it's what worked for me!
Good luck!
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Does your email handler automatically create a JIRA issue? if so then
Suggestion : Keep a custom field in the Create-Issue form. 'Send to Externals' with values Yes/No. Make sure that the default value of this field is NO and the email-handler does not reset it to Yes; only a manual creator does not.
Now enter the condition in JETI under the EVENT context - project = YOURPROJECT AND "Send to Externals" = Yes
This will ensure the emails goes only when Issue is manually created
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Hi Therese,
How are you doing with this problem? I have a similar one, with issue commented...
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