How to configure "Time to close after resolution" SLA ?

[Pete P]

I need to auto-close my incident (issues) from their resolved status after x period of time.  I notice there is a built-in SLA to do this very thing.  I am having difficulties configuring it for some reason.  I have set it to auto-close after 1 minute after status = resolved.  and nothing happens.  

Can someone help point the error in my ways?

I noticed this link but it applies to cloud and we have server:
https://support.atlassian.com/jira-service-management-cloud/docs/auto-close-incidents-after-they-are-resolved/

[Mauro Badii · Accepted solution]

Hi Matthew,

In cases like this, I would recommend creating a Support Issue at https://support.atlassian.com . A Support Engineer will be able to check out your instance directly, read logs and find out what is going on. The Atlassian Answers pages will help you in solving problems due to configurations and getting the most out of Atlassian products.

Cheers!