How do you manage REsovled status beeing not Done from reporter?

[Carolina SILVA]

hi all Jira administrators,

I have a workflow that expect a Done status, once a Resolved one is received.
the primary goal of that, is to expect the reporter taking an action when he receive a resolved status on Jira, to test and confirm the raised issue is properly corrected. 

When it is, he must transition its Jira to Done.

An automation should solve this but from my point of view, it means the reporter do not care about testing the Jira. (He may did it but did not confirmed that to assignee)

What's your suggestion in your company?

thanks for sharing your advices

[JohnA · Accepted solution]

Hi DeWayne,

I agree that your PermGen appears to be sufficient, if it is indeed allocated with 512m as suggested by the -XX:MaxPermSize=512m argument. However, are you sure that the input arguments are being passed to the JVM?

For example, if you are using Windows then you shouldn't be editing the setenv.sh but the setenv.bat or making the edits in the registry, as described in this document: https://confluence.atlassian.com/display/JIRA/Increasing+JIRA+Memory

I also don't think you will get any value from using the argument -XX:+CMSPermGenSweepingEnabled if you are using JDK 1.6 because that functionality has actually been removed, so you might wish to consider removing that argument too: http://stackoverflow.com/questions/3717937/cmspermgensweepingenabled-vs-cmsclassunloadingenabled

Finally, if you are sure that you have been configuring the correct files and the problem still persists then you should open a ticket with Support so that we can investigate the root cause of this issue.

All the best,
John

[DeWayne Thomas]

Hello John,

Your help was very much appreciated. I had changed setenv.sh due to many google hits recommending it, but given your question about being sure the args were being passed, I went back to verify. Turns out that even though the SuSE tomcat 6 distro has that script installed, it's never called from anywhere.

I made the changes to /usr/share/tomcat6/conf/tomcat6.conf(added CATALINA_OPTS with desired parms), recycled the appserver and, voila! Back in business. Thanks so much for the assist.

DeWayne