How do I add a client to my Jira project without letting them view other projects?

[Caleb Kingston]

Okay guys, I know this sounds simple and straightforward but I've been looking for an answer for 2 weeks and am ready to give up on JIRA if I can't solve this. The simple question is:

How do I create a client user that will be allowed to view her project and even edit the backlog, etc without seeing any other projects?

Someone referred me to this documentation and I really tried diligently to follow the steps but I don't think I've gotten what I was after.

I went through the first pre steps but they seem vague. It says the article assumes that I:

1. Created the users in JIRA. 
2. Populated these users into client-specific groups (i.e. all users from 'Company A' are grouped into the 'Client A' group) 
3. Granted these groups JIRA access by adding the groups to JIRA Users global permission
4. Removed Internal Project access to client-specific users by removing them from the default JIRA Users global permission. (i.e. removing jira-users group)

So what if I didn't do steps 2-4? I've spent a half hour trying to figure out where in settings I do this but it just doesn't make sense to me just starting with Jira. I think I may have figured out 3 but this just seems all hairy for just trying to give a client access to one project. Any other articles you could recommend to help me through these basic steps? I've already searched in the documentation myself.

I even took a 2 hour lynda course (outdated and the interface wasn't the same) and couldn't solve this. Can someone please help me out with some simple steps? I barely installed JIRA cloud, I started a project, so my settings shouldn't be too much different from other how to's shown. Is there a reason this seems so difficult to me?

[Jose Raupp · Accepted solution]

Hi Ben,

Unfortunately it is not possible to order by sprint (as you already noticed), but we do have an improvement request for this under https://jira.atlassian.com/browse/GHS-7664. Please feel free to vote on this request and add yourself as a watcher if you want get notified on future updates.

In the meantime, I'm sending here a few options that won't do exactly what you need but may be helpful:

1 - create a JQL for each Sprint (or "Sprint IS EMPTY" to see your backlog items)

2 - export your search results to Excel so you can manipulate the results there

3 - create a custom field and manually set the sprint value to this field (there is a plugin that would allow you to automatically set the value of an existing field to a custom field, but it is not available for OnDemand at this moment)

Cheers,

Jose