How can I display empty custom fields

[Nitram]

Hi,

if you guys are using a addon like JJUPIN(paid Plugin) it is easy to accomplish the above

Using JJUPIN

Create a post function - select sil script - write the condition and assign the ticket to them

If you dont have Add on

Create a custom plugin for your post function

get the issue, based on your condition - auto assign the ticket to exact team or Manager.

Hope this helps!