General JIRA Usage with large attachments

[Deleted user]

Hi everyone

This is not a specific question, but I'm hoping to get some input as to how my small department is using JIRA.

A year ago, we started using JIRA and we were very happy with the many options and how fast we could adapt it to our needs. We have a server hosted at a company near us and everything has been working great.

This summer, it was decided to try and use JIRA, not only as our workflow, but also as a database for the many files we use in our production. Files, which often are around 1gB.

Being a bit worried, by this sudden influx of large files (1gB-file to around 1000 issues and rising) I asked our hosting company, if they saw any problems with this approach. They did not.

Fast forward to now, our JIRA instance is running very poorly. Originally, we had simply run out of disk space, but after increasing that this week, we are still facing performance issues. For more info, we have around 30.000 issues in total, 100 custom fields and around 1000-2000 issues with large attachments and rising.

I asked our hosting company, to look into increasing the performance on the server our JIRA instance is running from, but they charge a significant price for this.

My question is then:

Do you consider our use of JIRA, as production database, as a good idea?

It is reasonable to continue down this road and upgrading our server?

Will the server upgrade even fix the problems of bad performance, or is there underlying architecture in JIRA, that makes it bad at handling this way of using it?

If this question is not meant for this board, I am sorry.

/Nikolaj

[Ravi Sagar _Sparxsys_]

Hi Ced,

Check your workflow, there must be a Post Function from Open > In Progress transition that assigns the issues to the current users. You can remove that post function. Also you can create a transition screen with the Assignee field that be used for this transition. That ways when moving the issue from Open to In Progress that transition screen will pop-up where you can specify the Assignee.

-Ravi

[Ced Aquino]

Hi Ravi,

I'm no expert in configuring JIRA to remove the post function. Hope you can please tell me how to remove that post function so tasks won't be reassigned to me and I won't have to reassign it back to the doer of the task.

Thank you!