Error when attaching files: JIRA could not attach the file as there was a missing token.

[jhaughton]

Hi All,

We have a user who's unable to attach files to JIRA issues and receives the following errors when she tries:

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File "<<filename.ext>>" was not uploaded

JIRA could not attach the file as there was a missing token. Please try attaching the file again

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She's tried in various browsers, on various issues and with different file types (.jpg, .pdf, .png) and gets the same error every time. It doesn't matter how long she's been logged in to JIRA, and she's tried clearing her cache. Still no joy.

Any thoughts?

Many thanks,

Jodie

[Phill Fox]

Your challenge sounds like the solution is JIRA Service Desk which brings in the distinction between customer and others (eg Developers). It also gives you the ability to track metrics on response times as well so worth a look at least.

Otherwise you can do with JIRA Agile but you then need to make all Developers restrict the visibility of their comments manually.

Hope this helps

Phill

[keyur]

Thanks Phill. We have thought of the same option but it has cost to it. We have found solution and successfully we have introduced JIRA to customer.

Thanks.