Default value not showing for a custom field but displaying unexpected other value instead.

[Boyd Hong]

Need some helps here!

Context:

I have created a custom field named "Services" which include options of my app features. It is a mandatory field, required select at least one option before transitioning incident ticket to "complete" status.

Problem spotted:

I have set this custom field to be appeared in Screen during transition ticket from "Work In Progress" to "Complete" status, however i notice that every time i transit a ticket, this field not showing "None" by default but "Other" option instead which is not my expectation.

I come to check this custom field configuration, no 'Other' option is set as default one.

Business Impact:

Due to this issue, i have detected that 'Other' option of Services field have been increasingly selected by default (Not my expectation, repeated) rather real choices that really match for incident scenario. This causes frustration when i have to run the monthly report as the collected data has been compromised.

It's kind of weird issue.

Appreciated all commented advice here.

[Jonas Andersson · Accepted solution]

No, you will have to create a new account (i had a case with Atlassian support about the same thing). I do however think there is a way to export your instance, create a new cloud account in the right name and simply import it, but you are better off talking to support.atlassian.com on best practices.

[kadega Qugaa]

غير مقلوبةNo

[Nic Brough -Adaptavist-]

See https://confluence.atlassian.com/cloudkb/changing-the-cloud-instance-url-address-or-migrating-to-a-new-cloud-instance-691011835.html - fully documented.  Sadly, it's a new-server-export-import, but it can be done