Dashboard on Mobile

[Sunanda Kariyakarawana]

This question is in reference to Atlassian Documentation: Using JIRA on a Mobile Device

How can we see the dashboards using the web interface? Do i need to switch to desktop version to see this always? Also, is there any plugin that supports iOS and Android for Enterprise JIRA?

[Alejandro Conde Carrillo]

Unfortunately this is caused by the way Gmail implements the <tt>delete</tt> command and cannot be fixed on JIRA side. When Gmail receives a <tt>delete</tt> command, it only removes the inbox tag but it does not actually delete the message, as stated in Gmail documentation:

Messages that are deleted from an IMAP folder (except for those in [Gmail]/Spam or [Gmail]/Trash) only have that label removed and still exist in All Mail.

[Pierre Naude]

Hi Alex,

I don't doubt your comment with regards the the way deletions are handled. That is not the issue here.

In mail clients like Thunderbird the original folder label is removed and the mail moves to All Mail as stated.

The problem with Jira is that the original label is not removed, leaving the mail in the folder it was filtered to and causing Jira to endlessly process the mail. If it only moved to All Mail that would be perfect, but it remains in the original folder...

[Tsol]

Hi,

i'm experimenting with issue creation from email. We use Google apps too. The default setting in Gmail is what Alex describes in his answer.

Have tried the Immediately delete the message forever option in IMAP access under the Forwarding and POP/IMAP tab?

Cheers

[Willi Schöpke]

We use JIRA installation 5.2.4 in the organisation and have the same problem. It seem that the problem is not only our problem.

We use IMAP as protocol. After a short time (one day and ca. 2900 issues/mails) the mailserver blocked the mail query user.

A quick answer would like me happy