Create on transition - Bobswift newby question

[David Cook]

New Jira admin here, I am trying to track how some existing tickets create new tickets.  I can follow the bread crumbs up to the point where I find a post function referencing what appears to be a variable.  

Did some research this appears to be an application add-on for our Jira called 'Create on transition' by Bob Swift. 

I don't see how that variable or tag(Create multiple issues: %Client Services Termination Tasks%) or whatever is being called, bobswift documention mentions how to create one (https://bobswift.atlassian.net/wiki/spaces/CSOT/pages/454787190/Create+multiple+issues+-+7.x)

however it's not clear to me how the variable is translating into 7 sub-tasks created.

[Paula Silveira]

Hi Richard,

There are 3 types of users available for Service Desk, please check the following:

• Customers: They don't need to be JIRA users and their account is not paid on Service Desk. These users can only submit requests.
  They can't access other issues without JIRA access and not even access Confluence solutions without making Confluence public or granting them access
• Agents: They can work on requests and respond to customers. Each agent consumes both a JIRA and a JIRA Service Desk user licenses.
• Collaborators: These users can collaborate with agents and can add internal comments oncustomer requests. Each agent consumes a JIRA user licenses.

So, if the users are just customers, you need to add them as JIRA users and then add these accounts as agents or collaborators on Service Desk.

Thanks and regards,
Paula Silveira