Configurar Campos Usuarios

[Luis Carro]

Buenos días,

tengo una personalización de campos, pero necesito que el usuario no pueda acceder a Personalizar estos campos pudiéndolos visualzar, ya que solo deben ser visibles para los Supervisores y los Administradores del sistema, cuando gestionan incidencias.

¿cómo puedo conseguir esto?

Adjunto una captura de pantalla del problema:

image2016-2-11 11:32:47.png

Saludos y gracias.

[Nic Brough -Adaptavist- · Accepted solution]

A status is a status, they don't have levels. As you suspect, you'll need to have two status or use a secondary field (which you should probably blank out as the issue leaves On-Hold)

[Peter Van de Voorde]

Hi Henrik,

You could use the Resolution field for this, or even a custom field you create.

See here how to use workflow properties to define which resolutions are available during a certain transition (in your case the one leading into "On Hold") :

https://confluence.atlassian.com/display/JIRA/Workflow+properties

See here how to create custom fields (single select would be ideal for you):

https://confluence.atlassian.com/display/JIRA/Adding+a+Custom+Field

Best regards,

Peter