Closed issues showing up on Sprint when they should not

[Drishti Maharaj]

Hi there, 

We are currently experiencing this problem where closed issues are showing up on a sprint when the issues were not on the backlog so the user couldn’t have moved it to the sprint. The user started the sprint without these tasks in the sprint container.

They appeared as closed once the sprint started.

We investigated and some of the issues had a change in the sprint value prior to the start of the sprint - there was a change 6 days ago where the the sprint value now included the new sprint name however the user indicated the tasks are not on the backlog so couldn’t have moved it into the sprint.

Is there any way these issues would be added to the sprint then?

We have checked the column configuration of the board and all "green" status are in the correct far right column.

Thanks.

[Randall Fisher · Accepted solution]

Unfortunately, we have someone in management who is querying the data directly out of the tables.

[Michel Mathia]

Has anyone tried this to export time log in excel? Is it good?

https://marketplace.atlassian.com/apps/1218992/timesheet-export-for-jira?hosting=cloud&tab=overview

[Wruff GK]

Hi Michel,

I encourage you to give it a try if you haven't already.

I hope it's good for you. If it's not, email us your feedback and we'll make it good. :-)

Regards,

James Foster

[pkirkeby]

Have you considered using reports from JIRA?

• https://confluence.atlassian.com/display/JIRA/Time+Tracking+Report

Or a plugin that provides additional functionality for this like https://marketplace.atlassian.com/plugins/jira-timesheet-plugin

[Randall Fisher]

We have the Timesheet plug-in, which helps greatly for the users to log there time, but getting that time back out of JIRA has always been a struggle. Most all of those reports are for reporting metrics that we really do not care about (ex. Estimated/Actual, How many hours did Bob Smith log vs. Cathy Jones, how much time was spent on release x.y.z). How can we create the reports we need? Reports that pull data on different aspects of different projects (Capex, Maintenance, etc.) with possible references to linked issues (uncovered by, blocked by)?