Changing What Appears When Creating an Issue

[Matthew Buse]

I've created a project under "Business" type with a workflow that initiates by creating an issue. On the project board under the first workflow status "reported," there is a "+create" button. When you click it a small dialogue box appears where the user can type in the summary of the new issue. How do I make the full issue edit screen appear with all input-able fields instead of this small summary input field?

I've tried configuring the screen scheme to be the same when the action of "create" and "edit" issue are executed but nothing changed.

[Mauro Badii]

Hi Ryan,

I would suggest having only one assignee and that is the Engineer solving the problem. The reporter will be always tracked as the Reporter of the issue. To track the ownership (who has to do something on the issue) I suggest using the statuses.

For example: if the issue is on status 'Investigating', then it will show on an Engineer filter like "assignee = currentUser() and status = Investigating". Once the problem is fixed the engineer transitions the issue to the status 'Verifying' and then the ownership passes to the Reporter and he will see the issues that needs to be worked on by a filter such as: "reporter = currentUser() and status = Verifying". If it wasn't resolved, he transitions the issue back to 'Investigating' and if it is resolved, he transitions the issue to status 'Done'. Then it may also go back to the Engineer to make final notes or simply be informed that he fixed the problem and be closed.

Does that make sense?

Here are some guides on Configuring Workflows and Advanced Workflow Configurations
Hope it helps :)

Cheers!
Mauro