Can't get access to the projects being an admin

[Alex Radevich]

Hi,

In our company, we have a lot of projects in Jira. Recently, I've been assigned to the administrator's team to work with the projects but for some reason, I can't see any project. 

When I'm trying to go through the link to any board, I'm getting this message.

I can't determine what is wrong with the error number. - JEJM7R

If I'm trying to check all projects, I get the info that I don't have permissions but at the same time, I'm an admin.

Please let me know how we can check if we set everything correctly. With other guys everything works correctly.

Best,

Alex R

[Aidin Mahmoodi _ServiceRocket_]

Hey @Tim Buntel1/ Manoj / @Hayley Barber / @Bryant Strozinsky 

If you are still looking for a solution, ServiceRocket has been providing an extensive suite of products that provide integration for Salesforce and Atlassian ecosystem products over the past 9 years.

Here is a list of them:

• Connector for Salesforce and Jira (Cloud)
• Connector for Salesforce and Jira (Server)
• Connector for Salesforce and Jira (Data Center)
• Connector for Salesforce and Jira Service Desk
• Connector for Salesforce and Confluence (Cloud)
• Connector for Salesforce and Confluence (Server)

On top of that ServiceRocket can help you to plan, migrate and even customize a solution for you. Just reach out via chat and we can help you out.

Best,

Aidin

[Shubham Gupta]

Hi Tim,

If you are still looking out for the best way to integrate your salesforce service cloud and jira, You must try - Sinergify - A Salesforce Jira Connector.

I hope it helps!

[Rahul Singh]

Hi Tim, 

Yes we have implemneted the same for one of our client 

Please have a look the Success Story for Salesforce Service Cloud integration with JIRA 

Download the Case Study: http://www.osscube.com/case-study/improving-customer-experience-with-an-integrated-system/ 

[Manoj Bhatia]

@Tim Buntel @Tim Buntel Did you end up integrating Salesforce Service Cloud with JIRA cloud? We are migrating over to Salesforce Service cloud as well so was wondering which tool/add-on did you end up using?

Thanks! 

[Bryant Strozinsky]

@Manoj Bhatia did you ever get this connection going? We are in the process of moving from Zendesk to Salesforce Service cloud and were curious how your experience was.

Any help would be great!

-Bryant

[Hayley Barber]

Hey, we're also moving from Zendesk to service cloud and are looking for a jira integration, how did you get on?

[Shubham Gupta]

Hi Hayler,

Go with this: Moving to Salesforce Service Cloud from Zendesk Guide by Grazitti Interactive.

Grazitti Interactive has been associated with the Salesforce for several years and enjoys a reputable partnership. In fact, for several years, we have been an Associated Cloud Alliance Partner.

And for Jira Integration with salesforce, you can check this " Sinergify - a Salesforce Jira Connector, Powered by Grazitti Interactive. 

I hope it will help you.

[Thiago Zandona]

Hey Tim,

I have no experience with this integration, but have you had a chance to take a look at this add-on? It is pre installed on your Cloud instance, however you need to contact the vendor in case of interest to purchase it:

https://marketplace.atlassian.com/plugins/net.customware.plugins.connector.salesforce.salesforce-connector-plugin#cloud

I think this will be helpful.

Cheers

[Tim Buntel]

Thanks, yes I saw this plus the one from zAgile in the Marketplace. We'll evaluate.