We need to import ~500-2000 issues daily from a legacy ticketing system. Many will be duplicates. We created a validator to locate the duplicates (based off their unique summary) and prevent their creation. The import is performed by end-users on our team, using the issue -> 'import from csv' link
We see a "Fatal error during import" everytime we use the validator
2016-05-05 07:51:29,439 INFO - Importer started!
2016-05-05 07:51:29,440 INFO - Engine is running in Import mode
2016-05-05 07:51:29,450 INFO - All issues will be imported to project: TestProject (TEST)
2016-05-05 07:51:29,454 INFO - Creating issue: ExternalIssue
{externalId=autoid-4493924815619197614, summary=CM1, issueType=CM Unknown Subtask}
2016-05-05 07:51:29,693 ERROR - Fatal error during import
java.lang.NullPointerException
at com.atlassian.jira.config.DefaultSubTaskManager.createSubTaskIssueLink(DefaultSubTaskManager.java:582)
at sun.reflect.GeneratedMethodAccessor2522.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:497)
at com.atlassian.plugin.osgi.hostcomponents.impl.DefaultComponentRegistrar$ContextClassLoaderSettingInvocationHandler.invoke(DefaultComponentRegistrar.java:134)
at com.sun.proxy.$Proxy484.createSubTaskIssueLink(Unknown Source)
at sun.reflect.GeneratedMethodAccessor2522.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:497)
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:307)
at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:58)
at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:62)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:56)
at org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:39)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at org.springframework.osgi.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:59)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)
at com.sun.proxy.$Proxy4201.createSubTaskIssueLink(Unknown Source)
at com.atlassian.jira.plugins.importer.imports.importer.impl.CompatibilityUtil.createSubTaskIssueLink(CompatibilityUtil.java:137)
at com.atlassian.jira.plugins.importer.compatibility.CompatibilityBridgeUtils.createSubTaskIssueLink(CompatibilityBridgeUtils.java:172)
at com.atlassian.jira.plugins.importer.imports.bulkcreate.engine.BulkCreateDataImporter.createSubTaskLink(BulkCreateDataImporter.java:326)
at com.atlassian.jira.plugins.importer.imports.bulkcreate.engine.BulkCreateDataImporter.doImportSubtasks(BulkCreateDataImporter.java:298)
at com.atlassian.jira.plugins.importer.imports.bulkcreate.engine.BulkCreateDataImporter.runImporterEngine(BulkCreateDataImporter.java:175)
at com.atlassian.jira.plugins.importer.imports.bulkcreate.engine.BulkCreateDataImporter.doImport(BulkCreateDataImporter.java:148)
at com.atlassian.jira.plugins.importer.imports.importer.impl.ImporterCallable.call(ImporterCallable.java:26)
at com.atlassian.jira.plugins.importer.imports.importer.impl.ImporterCallable.call(ImporterCallable.java:15)
at com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:528)
at com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:491)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at com.atlassian.jira.task.ForkedThreadExecutor$ForkedRunnableDecorator.run(ForkedThreadExecutor.java:254)
at java.lang.Thread.run(Thread.java:745)It doesn't matter if its a subtask, or a new issue its always resulted in the issue.
The validator looks like this,
the validator is a "Validation based on JQL query"
JQL Query:
project = "Project Name" AND summary ~ "%{00000}"
Condition: number of issues returned by the JQL query satisfies a boolean expression, with "Ephemeral number 1" (code
{00058}) storing the number of returned issues
Boolean expression:
{00058} = 0
Anybody have any ideas on how we can use this to prevent duplicates without it error out? Ive tried this as an administrator and it throws the same errors as well. We have attempted to import with a clean CSV file thats two lines long to ensure its not related to bad CSV data - and we always face the same issue.
Thanks!
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