Automation rule that will close old tickets?

[NTNT]

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[Andrei [errno] · Accepted solution]

Riadalabs have released a new plugin version (2.1) with thtis functionality after I requested it. excellent support/turnaround, guys!

[Riada]

Thanks,
We always try to accomodate our customer's needs.

Br
Tommy
CEO, Riada Labs

[Boris Berenberg - Atlas Authority]

Yes we support comma separated email addresses in this field.

[Boris Berenberg]

I don't use this plugin, so I am not sure, but have you tried simply using comma or space delimiters between multiple addresses? A quick test is likely faster than waiting for someone else who has tried this to come along.

[Andrei [errno]]

yep - that's the 1st thing i tried - comma/semicolon/colon/space sepatrated :)
no dice there.

but this seems like such an obvious feature, so I was puzzled enough to post this Q.

[Boris Berenberg]

Yeah that makes sense. It looks like they have a support portal at: https://support.riadalabs.com/secure/Dashboard.jspa I would suggest you try and contact them directly as this is a fairly edge case question.