Additional Fields for Jira cloud for slack

[Tyrone Fain]

upon creation a screen pops up asking you to fill in 3 fields:  jira site, jira project and issue type. Is there any way to add additional fields to that pop up? There is a required field stopping the user from creating the ticket.  A lil manual button is shown and then the user has to finish the ticket by going into the ticket. 

[Matthias Linhuber · Accepted solution]

Hi Septa,

thank you for the quick response.

We found the problem this morning: we only changed the "full name" in our LDAP server and we thaught that JIRA is using the full name attribute from LDAP as it is mentioned in the User Browser, but it seams that JIRA is using <firstname> <lastname>.

After changing firstname and lastname in LDAP it worked for us and everything is fine :-)

Best wishes,

Helma

[Septa Cahyadiputra]

Great to hear that you are able to resolved it :)

[Septa Cahyadiputra]

Hi Helma,

By default JIRA should pick up any changes done on your LDAP server if the users is searchable on your search filter. Could you please let us know if there are any message of syncrhronization failure on your "User Directories" menu.

If there are none, could you please confirm that the users you changed on the LDAP server is searchable on your LDAP server. There might be duplciate on your LDAP server and the one modified is the duplicate which is not searchable by JIRA which cause your issue.

Cheers,
Septa Cahyadiputra