nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

RFE: An option to channel notifications for only tickets created via slack.

unknown

You can currently configure the plugin to notify a channel for all new tickets to a project, but I'd instead like it to notify for tickets created from slack specifically.

I.e, it'd be great if there was an interaction like:

```

user1: Hey can someone do XYZ for me?
me: /jira create ticket do XYZ for user1

Jira ticket ABC-XXXX created: do XYZ for user1

```

Accepted answers

Daniel Eads

Hi Phil,

I'm assuming you're referring to the Jira Cloud for Slack app that comes bundled with Jira Cloud. Is that correct?

If so, I think we do provide what you're asking about currently. Here's an example of the message that was posted to a Slack channel after I created a Jira issue with the /jira create command in Slack:

That particular Slack channel doesn't have a subscription to the project I created the issue in. That message from the app is also public (not ephemeral / "only visible to you") so anyone in the channel can see the message.

Does that fit what you're looking for?

Cheers,
Daniel | Atlassian Support

All comments

Nic Brough -Adaptavist-

Could you explain "RFE" and how you're creating issues from Slack? (there's lots of ways to do it, an explanation of RFE might not be enough)

unknown

"RFE" just means "request for enhacement" (as opposed to a bug or a question)

And I thought I explained how I was creating tickets from Slack in the question. As I said:

/jira create ticket do XYZ for user1

Is there something more specific I can provide?

Nic Brough -Adaptavist-

That's the problem with acronyms, they're mostly universally useless. Most of my life has computers in it, and I did land on your intention as a "best guess" after discarding another eight possible meanings.

/jira create ticket do XYZ for user1

Is the other end of the explanation scale - completely clear on what you are doing and what you expect.

But Slack does not support that. You need to tell us what plugin is handling that and how.

unknown

Heh it's funny you ask that. Atlassian's documentation for the Cloud JIRA For Slack plugin links directly here as the place to file bugs/suggestions on that exact plugin:

https://support.atlassian.com/jira-core-cloud/docs/use-jira-cloud-for-slack/

So it was unclear this was not the place for that. Perhaps that support page needs updating. But I think/hope that answers your question.

Daniel Eads

Hi Phil,

I'm assuming you're referring to the Jira Cloud for Slack app that comes bundled with Jira Cloud. Is that correct?

Does that fit what you're looking for?

Cheers,
Daniel | Atlassian Support

unknown

That does seem to happen now! Is that new I don't believe that was happening a few weeks ago when we first started. Thanks!

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