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REST API for User Search is not returning more than 1000 User records

I am using following REST API to get all the users on our JIRA server, but it never returns any additional record after 1000. There are more than 1000 users on server.


It returns 1000 records. Then we execute following to get remaining records but we it always returns empty


Any help on this issue? startAt & maxResults work fine till total record fetched is upto 1000 records, for example following REST call works but returns only 10 records (990 to 1000) even though there are 1100 users on server.


2 answers

0 votes
Dario B Atlassian Team Jul 11, 2019


Even if this is an old Thread I can see  there is no solution so it may help someone to know that this is actually a known bug tracked as:



0 votes


could you try this link


For me it's worked on the API 2. 





Thanks Gonchik. I am still getting empty result. Is there any setting on server to be made in order to get users beyond 1000? Thanks in advance.

Yes, I have some changes in

you can read here


About empty, maybe you don't have users more then 1101 with 3 character?


I followed your suggested link but still not able to fetch more than 1000 users. I can see there are 1586 users on server. Any other suggestion please?

I can not comment more than twice in 24 hours due to Atlassian limitation for new users so replying late, sorry about it.

Zamir, Did you find a solution to this problem?

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