Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,298,493
Community Members
 
Community Events
165
Community Groups

Project restoration

Hello guys,

I´m facing one critical issue on our side. By mistake a have deleted projects instead of archiving them... it was around 3000 issues... hence this is very bad for Audit. 

We have 2 environment (PROD and PRe-PROD). The projects were removed from PROD, however on pre-prod we still have them. So at least something positive...
We have been trying some things with deleting other projects on Pre-Prod and importing same projects from PROD to PreProd env. 
We have tried/tested to export/import issues through CSV file. Export was successful from PROD. However when we import the issues to PRePROD there is a critical mismatch in data. Almost nothing is correct (from statuses, through assignees to comments). The only this correctly imported seems the Summary of the issue. + also Attachments are not importing. Which is a big issue.

Then we tried/tested to export/import projects through XML export. This failed also in Import. With error : "There was a problem parsing the backup XML file at /data/jira.home/import/2022-Mar-19--2353.zip: A comment must have an issue id specified."

Is there any other method we can use except full PROD DB restore ? Any addons or something that can help ? Any tips and tricks are warmly welcome !

1 answer

Forgot to attache screenshot for XML import. Any ideas how to fix this error ? In order to perform Import ?MicrosoftTeams-image (38).png

Hello @Rajesh Ramankutty,

Thank you for your reply. Unfortunatel we have tried this add-on free version and unfortunatly you cannot recover project at PROD license with the free version and the payed version is very costly, budget wise for our company to use it only for one task :/
Thank you for your reply anyway Rajesh, appreciated !

Any other suggestions ? Anything is highly welcome and appreciated !

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Confluence

An update on Confluence Cloud customer feedback – June 2022

Hi everyone, We’re always looking at how to improve Confluence and customer feedback plays an important role in making sure we're investing in the areas that will bring the most value to the most c...

188 views 1 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you