Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Problem with notifications in Jira Server mobile app Edited

Hello!

I ran a problem that push notifications don't come from our Jira Core instance to the Jira Server mobile App (tested in Android version).

Short description of the instance and a few of my ideas about how to solve this out (with no success):

1. Jira Core Server 8.13.2 (the latest version that supports by Jira Mobile Plugin at 12/19/2020);

2. The instance works behind NGINX proxy for access over SSL;

3. Administration -> System -> Jira mobile app -> Push notifications:

  • Allow push notifications switcher is ON;

4. Administration -> System -> Security -> Whitelist: 

 

Notifications in mobile app updates only after "pull-down gesture" in the Notifications menu or when I switching to this menu from any other. That means the connection with the instance works as it should. But push-notifications still don't come. 

I've tried to mention others and others have tried to mention me; tried to assign someone to a task and vice versa accordingly... At the same time, email notifications work fine, but push-notifications don't.

I have no idea what to do or what I doing wrong. If someone has ideas about how to solve this trouble, please share.

 

UPD1 (maybe this will help and give you more info)

 curl --head localhost:8080/server-info
HTTP/1.1 200
X-AREQUESTID: 324x1824x1
Referrer-Policy: strict-origin-when-cross-origin
X-XSS-Protection: 1; mode=block
X-Content-Type-Options: nosniff
X-Frame-Options: SAMEORIGIN
Content-Security-Policy: frame-ancestors 'self'
mobile-plugin-enabled: true
push-notification-enabled: true
instance-name: Jira Server
jira-base-url: https://jira.domain.com
is-data-center: false
new-create-metadata-api: true
Set-Cookie: atlassian.xsrf.token=BVBY-A751-RP08-4IHE_95b432b5e8e9c5c38aebed751b619b55c9454358_lout; Path=/; Secure
X-AUSERNAME: anonymous
Content-Type: text/html;charset=UTF-8
Content-Length: 0
Date: Sun, 20 Dec 2020 04:24:55 GMT
 curl --head https://jira.domain.com/server-info
HTTP/2 200
server: nginx/1.14.0
date: Sun, 20 Dec 2020 04:24:58 GMT
content-type: text/html;charset=UTF-8
content-length: 0
x-arequestid: 324x1825x1
referrer-policy: strict-origin-when-cross-origin
x-xss-protection: 1; mode=block
x-content-type-options: nosniff
x-frame-options: SAMEORIGIN
content-security-policy: frame-ancestors 'self'
mobile-plugin-enabled: true
push-notification-enabled: true
instance-name: Jira Server
jira-base-url: https://jira.domain.com
is-data-center: false
new-create-metadata-api: true
set-cookie: atlassian.xsrf.token=BVBY-A751-RP08-4IHE_327956be26a28288410a2c8443202518d85063f8_lout; Path=/; Secure
x-ausername: anonymous
strict-transport-security: max-age=15768000
content-security-policy-report-only: default-src https:; script-src https: 'unsafe-eval' 'unsafe-inline'; style-src https: 'unsafe-inline'; img-src https: data:; font-src https: data:; report-uri /csp-report

 

UPD2

I've tried to disable reverse proxy and start Jira directly on IP:Port without a webserver. Of course, I changed jira-base-url to http://123.45.67.89:8080. Push notifications still don't work.

1 answer

An update for the Mobile Plugin for Jira was just released this week, v3.2.3, that fixed an issue for us.  Notifications had never worked for us previously due to this error we always got: 

2020-11-06 08:37:17,184-0600 http-nio-8080-exec-1 ERROR 517x2281095x1 1xcizzh 68.47.110.197,0:0:0:0:0:0:0:1 /rest/nativemobile/1.0/push-notification/registration [c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: Create push notification endpoint is unsuccessful with error message: Invalid license

After updating to that latest plugin version, it is at least working properly now for us on iOS. Unsure as of yet about Android, but worth a shot in your case.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

227 views 7 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you