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Pop-up box displaying ticket reference is no longer appearing after creating a ticket

After upgrading Jira Server from 8.1 to 8.20.1 it won't show the pop up message indicating the ticket number once created. I saw a similar question https://community.atlassian.com/t5/Jira-Service-Management/Pop-up-box-displaying-ticket-reference-is-no-longer-appearing/qaq-p/1444369 but no resolution. Doesn't one know if its a bug or a config change?

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