Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Plugin updates via UPM fail in Jira server

I can install only Jira-Core or Jira-Core+Jira-Software or Jira-Core+ServiceDesk in one instance,but I can't install them together. When I installed Jira-Core+Jira-Software,I try to install the Jira-ServiceDesk by Jira-Software application manager(settings>application>version and license) page.At right of this page have a button named try free to install the Jira-ServiceDesk.But whenever I click it ,the page always appear a tips window to tell me :"An unexpected error occurred. Refer to the logs for more information.".Then I find the error in logs,the error is follow:

2017-10-17 15:32:19,181 UpmAsynchronousTaskManager:thread-3 ERROR admin 932x75x3 1b3k4i7 /rest/plugins/1.0/ [c.a.u.c.r.resources.install.InstallFromUriTask] 
Error downloading plugin from
2017-10-17 15:32:19,201 UpmAsynchronousTaskManager:thread-4 ERROR admin 932x79x2 1b3k4i7 /rest/plugins/1.0/ [c.a.u.c.r.resources.install.InstallFromUriTask] 
Error downloading plugin from Received fatal alert: handshake_failure

First the time is too different from now.It makes me wonder.But I do still find resolvent in community.I've only found one solution follow:

Plugin updates via UPM fail in Jira server

Remove -Djsse.enableSNIExtension=false and TLS protocol parameters lower than v1.2 via JIRA startup options, and restart the application.

But I'm not find -Djsse.enableSNIExtension=false in my


My environment is:

CentOS 7.6

Jira-Core 8.5.1

Jire-Software 8.5.1


What should I do now? Who can help me?

         Thanks a lot!

1 answer

Facing the same issue, do you know what caused it?

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events