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Plugin updates via UPM fail in Jira server

I can install only Jira-Core or Jira-Core+Jira-Software or Jira-Core+ServiceDesk in one instance,but I can't install them together. When I installed Jira-Core+Jira-Software,I try to install the Jira-ServiceDesk by Jira-Software application manager(settings>application>version and license) page.At right of this page have a button named try free to install the Jira-ServiceDesk.But whenever I click it ,the page always appear a tips window to tell me :"An unexpected error occurred. Refer to the logs for more information.".Then I find the error in logs,the error is follow:

2017-10-17 15:32:19,181 UpmAsynchronousTaskManager:thread-3 ERROR admin 932x75x3 1b3k4i7 /rest/plugins/1.0/ [c.a.u.c.r.resources.install.InstallFromUriTask] 
Error downloading plugin from
2017-10-17 15:32:19,201 UpmAsynchronousTaskManager:thread-4 ERROR admin 932x79x2 1b3k4i7 /rest/plugins/1.0/ [c.a.u.c.r.resources.install.InstallFromUriTask] 
Error downloading plugin from Received fatal alert: handshake_failure

First the time is too different from now.It makes me wonder.But I do still find resolvent in community.I've only found one solution follow:

Plugin updates via UPM fail in Jira server

Remove -Djsse.enableSNIExtension=false and TLS protocol parameters lower than v1.2 via JIRA startup options, and restart the application.

But I'm not find -Djsse.enableSNIExtension=false in my


My environment is:

CentOS 7.6

Jira-Core 8.5.1

Jire-Software 8.5.1


What should I do now? Who can help me?

         Thanks a lot!

1 answer

Facing the same issue, do you know what caused it?

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