I can install only Jira-Core or Jira-Core+Jira-Software or Jira-Core+ServiceDesk in one instance,but I can't install them together. When I installed Jira-Core+Jira-Software,I try to install the Jira-ServiceDesk by Jira-Software application manager(settings>application>version and license) page.At right of this page have a button named try free to install the Jira-ServiceDesk.But whenever I click it ,the page always appear a tips window to tell me :"An unexpected error occurred. Refer to the logs for more information.".Then I find the error in logs,the error is follow:
2017-10-17 15:32:19,181 UpmAsynchronousTaskManager:thread-3 ERROR admin 932x75x3 1b3k4i7 10.60.2.117 /rest/plugins/1.0/ [c.a.u.c.r.resources.install.InstallFromUriTask] Error downloading plugin from https://marketplace.atlassian.com/download/plugins/com.atlassian.support.stp/version/3010042 2017-10-17 15:32:19,201 UpmAsynchronousTaskManager:thread-4 ERROR admin 932x79x2 1b3k4i7 10.60.2.117 /rest/plugins/1.0/ [c.a.u.c.r.resources.install.InstallFromUriTask] Error downloading plugin from https://marketplace.atlassian.com/download/plugins/com.atlassian.support.stp/version/3010042
javax.net.ssl.SSLHandshakeException: Received fatal alert: handshake_failure
First the time is too different from now.It makes me wonder.But I do still find resolvent in community.I've only found one solution follow:
-Djsse.enableSNIExtension=false and TLS protocol parameters lower than v1.2 via JIRA startup options, and restart the application.
But I'm not find
-Djsse.enableSNIExtension=false in my setenv.sh
My environment is:
What should I do now? Who can help me?
Thanks a lot!
For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events