Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups Login too long ?



We have a problem with the integration of a mailbox

We have this message: AuthenticationFailedException: LOGIN failed.


The log file:

DEBUG: JavaMail version 1.6.0
DEBUG: successfully loaded resource: /META-INF/javamail.default.providers
DEBUG: Tables of loaded providers
DEBUG: Providers Listed By Class Name: {com.sun.mail.smtp.SMTPSSLTransport=javax.mail.Provider[TRANSPORT,smtps,com.sun.mail.smtp.SMTPSSLTransport,Oracle], com.sun.mail.smtp.SMTPTransport=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Oracle], com.sun.mail.imap.IMAPSSLStore=javax.mail.Provider[STORE,imaps,com.sun.mail.imap.IMAPSSLStore,Oracle], com.sun.mail.pop3.POP3SSLStore=javax.mail.Provider[STORE,pop3s,com.sun.mail.pop3.POP3SSLStore,Oracle], com.sun.mail.imap.IMAPStore=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Oracle], com.sun.mail.pop3.POP3Store=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Oracle]}
DEBUG: Providers Listed By Protocol: {imaps=javax.mail.Provider[STORE,imaps,com.sun.mail.imap.IMAPSSLStore,Oracle], imap=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Oracle], smtps=javax.mail.Provider[TRANSPORT,smtps,com.sun.mail.smtp.SMTPSSLTransport,Oracle], pop3=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Oracle], pop3s=javax.mail.Provider[STORE,pop3s,com.sun.mail.pop3.POP3SSLStore,Oracle], smtp=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Oracle]}
DEBUG: successfully loaded resource: /META-INF/


The configuration:
Port 995
Login: 46 characters with "." and "-"


2 answers

1 accepted

0 votes
Answer accepted

The problen was a rights to the office account.
Thanks for your help.



Hi Frederic

Could you please share more details, I ma have been experiencing similar problem.

0 votes

The log you have given us is not of the actual login, just the connecting part.

The rest of the log should give you an error that tells you why it is failing.


2020-07-30 13:26:49,081+0200 http-nio-8080-exec-6 ERROR admin 806x866x1 v5e45c /secure/admin/VerifyPopServerConnection!update.jspa [c.a.j.p.mail.webwork.VerifyMailServer] Unable to connect to the server at due to the following exception: javax.mail.AuthenticationFailedException: LOGIN failed.


I have 2 mailbox to
I can connect with the first address, but with the second, I have this problem.

Ok, Authentication failed is often "wrong username/password", but it can be a lot of other things.  You'll actually need to read the mail server logs to see why it is rejecting the login attempt.

If I coy/paste the login and the password on a chrome windows, I can connect.

And I don't have access at the mail server logs.

Then there's not a lot we can tell you.  You need the mail server to tell you why it is giving you that error message.

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events