Outlook.office365.com: Login too long ?

[LACROIX Frederic]

Hello,

We have a problem with the integration of a office365.com mailbox

We have this message: AuthenticationFailedException: LOGIN failed.

The log file:

DEBUG: JavaMail version 1.6.0
DEBUG: successfully loaded resource: /META-INF/javamail.default.providers
DEBUG: Tables of loaded providers
DEBUG: Providers Listed By Class Name: {com.sun.mail.smtp.SMTPSSLTransport=javax.mail.Provider[TRANSPORT,smtps,com.sun.mail.smtp.SMTPSSLTransport,Oracle], com.sun.mail.smtp.SMTPTransport=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Oracle], com.sun.mail.imap.IMAPSSLStore=javax.mail.Provider[STORE,imaps,com.sun.mail.imap.IMAPSSLStore,Oracle], com.sun.mail.pop3.POP3SSLStore=javax.mail.Provider[STORE,pop3s,com.sun.mail.pop3.POP3SSLStore,Oracle], com.sun.mail.imap.IMAPStore=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Oracle], com.sun.mail.pop3.POP3Store=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Oracle]}
DEBUG: Providers Listed By Protocol: {imaps=javax.mail.Provider[STORE,imaps,com.sun.mail.imap.IMAPSSLStore,Oracle], imap=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Oracle], smtps=javax.mail.Provider[TRANSPORT,smtps,com.sun.mail.smtp.SMTPSSLTransport,Oracle], pop3=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Oracle], pop3s=javax.mail.Provider[STORE,pop3s,com.sun.mail.pop3.POP3SSLStore,Oracle], smtp=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Oracle]}
DEBUG: successfully loaded resource: /META-INF/javamail.default.address.map

The configuration:
PROTOCOLE: SECURE_IMPA
Hostname: Outlook.office365.com
Port 995
Login: 46 characters with "." and "-"

[LACROIX Frederic · Accepted solution]

The problen was a rights to the office account.
Thanks for your help.

[resolved]

[Przemysław Grzesiak]

Hi Frederic

Could you please share more details, I ma have been experiencing similar problem.

[Nic Brough -Adaptavist-]

The log you have given us is not of the actual login, just the connecting part.

The rest of the log should give you an error that tells you why it is failing.

[LACROIX Frederic]

atlassian-jira.log:

2020-07-30 13:26:49,081+0200 http-nio-8080-exec-6 ERROR admin 806x866x1 v5e45c 10.153.71.235 /secure/admin/VerifyPopServerConnection!update.jspa [c.a.j.p.mail.webwork.VerifyMailServer] Unable to connect to the server at outlook.office365.com due to the following exception: javax.mail.AuthenticationFailedException: LOGIN failed.

I have 2 mailbox to o365.com.
I can connect with the first address, but with the second, I have this problem.

[Nic Brough -Adaptavist-]

Ok, Authentication failed is often "wrong username/password", but it can be a lot of other things.  You'll actually need to read the mail server logs to see why it is rejecting the login attempt.

[LACROIX Frederic]

If I coy/paste the login and the password on a chrome windows, I can connect.

And I don't have access at the mail server logs.

[Nic Brough -Adaptavist-]

Then there's not a lot we can tell you.  You need the mail server to tell you why it is giving you that error message.