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One Specific User Not Getting "Issue Created" Notification

Vladimir Petrov
Vladimir Petrov Feb 27, 2020

We are using Jira in the cloud and have configured notifications for issue created. They work for all users but one (me). I am in roles that get notified when an issue is created and I even added myself explicitly to the notification, without success. I get other notifications without any problem and my team members get all (including "Issue created"). According to the Notification Helper I should get them.

Ideas where to look? Any logs I can check?

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Daniel Ebers
Daniel Ebers Community Leader Mar 16, 2020

Hi Vladimir,

is it only a notification or an issue that you have created yourself which is missing?

In that case you would have to set "Notify me" in "My Changes"-settings from "Preferences".
(more details here: https://confluence.atlassian.com/jiracorecloud/managing-your-user-profile-765593632.html)

If this is not the case make sure you've gone through the knowledge base article referring to troubleshooting for notifications in Jira Cloud.

https://confluence.atlassian.com/jirakb/not-receiving-email-notifications-in-jira-cloud-779160705.html

Cheers,
Daniel

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