On Notications menu (Bell Icon), "Switch to Grouped View" is not available for a certain Jira User

[Hiago Miguel]

A few users have this dropdown menu available:

But for a certain user, this menu is not available:

Is this a Bug? Or something configurable? 

Kind regards,

Hiago

[Trudy Claspill]

Hello @Hiago Miguel 

Are these images from the same Jira instance? I ask because in one image in the upper left it says "Jira Software" and in the other is says only "Jira".

Are these Cloud instances or self-hosted (Server/Data Center) instances?

Do the users have access to the same products (Jira Software vs. Jira Core)?

[Hiago Miguel]

Hi @Trudy Claspill 

Cloud Instance and same products.

This time it only displayed Jira for my user.

Thanks for the help!

[Trudy Claspill]

Hello @Hiago Miguel 

I have not yet discovered any reason for this difference and have not been able to reproduce it in my own Free instance.

If you have a paid subscription to your Cloud product I suggest you have a Jira Administrator open a case directly with Atlassian Support to ask about this. And please share with us here what you learn.

https://support.atlassian.com/contact/#/