Notify assignee when Tempo account is closed

Question

Hi team!

We're using integration with Tempo Timesheets.

I would like to create a rule to notify assignee that the tempo account is closed so he should replace the closed account with a new one.

Actually I do not know how to make it in moment when the Account is closed but the way I see is to create JQL filter to show all tickets with closed accounts and than aply the rule.

The rule I need is to notify the assignee in the moment when the issue is caught by the filter (notify in ticket ot by email). How can I do it?

If you can offer any other ways to solve my case I would be very thankful!

Lauren Cooper_divzmn · Answer

Not sure if you have solved this yet?

If not...

1. I would include the JQL in the Scheduled part like this:

2. Remove the Assignee=.......

3. Create an Account for testing

4. Assign yourself to an issue and give it the test Account

5. Then close the Account...

...and see if you get an email

Daria Pavlova_4hhye4 · Answer

I created a scheduled rule and I try to send emails to assignees

But I get the error

This issue is assigned to me, the email is mentioned. What can be the problem?