Notifications Language

[Alejandra González]

Hi,

Some of my team members are receiving the notifications through mail (as a Reporter) with the status en Spanish, for example:

" Angel changed the request to Resuelta" instead of "Angel changed the request to Resolved or Done"

We need it to be all in English.. We have the JIRA language as English.

Can someone help me?

Thank you

Alejandra

[Dirk Ronsmans]

Hi @Alejandra González ,

It's going to the reporter so can I assume it's a customer notification?

Are you on Cloud or on Server?

On Cloud you can check the following: 

https://[yourhostname].atlassian.net/secure/admin/ViewTranslations!default.jspa?issueConstantType=priority 

since the priorities are globally defined.

[Alejandra González]

Yes, its a customer notification and Im on Server.

[Dirk Ronsmans]

I'd updated your labels then.

Can you check if there is anything translated then here? 

https://yourhostname/secure/admin/ViewTranslations!default.jspa?issueConstantType=status

Also, check if there are any customer specific statuses

[Alejandra González]

I can view that link all in English, is that ok?

As notifications Im using the Default Notification Scheme in JIRA and there are not specific statuses. 

[Dirk Ronsmans]

Well

1. Can you check that customer notification template and see what exactly is filled in as a variable?

2. In that screen, yes it is in English but when you change the language is it translated?

[Alejandra González]

1. This is what's filled as variable: ${event.user.name} resolved this as ${issue.resolution}.

Preview: Grizz Frix resolved this as ${issue.resolution}.

2. Yes, when I change it, it is translated

[Dirk Ronsmans]

Looking at that is seems to be the Resolution itself that in the email and not the status.

${issue.resolution}

So then you'll have to look at

https://hostname/secure/admin/ViewTranslations!default.jspa?issueConstantType=resolution

If you change the language there to Spanish it should be translated. If so and that user has his profile set as Spanish well then its perfectly normal..

[Alejandra González]

Great, thank you for the input. Very useful

[KAGITHALA BABU ANVESH]

Hi Is it for Jira software or Jira Service Management.

If it's for Jira Software

Please check the users browser Language Settings, and Jira default language settings.

If it for Jira Service Management,

Please check Browser language, Jira Language and Project settings --> Language Support choose english

[Alejandra González]

Hi,

Its Jira Service Management and all checks above are in English. We still receive notifications this way (attach image) with the Status in Spanish.

Thanks