Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

No Windows administrator rights for upgrade?

I'm trying to update my Local Jira Core to version 8.4.1., running on my Windows 10 PC. During the installation process I receive the following message: You do not have write permissions to the existing installation directory. 

I'm however the administrator (and only user) of the PC on which I want to do the upgrade. I have all the rights and Windows doesn't prompt me for my administrator password anyway.

So I don't know how to proceed now.

3 answers

1 accepted

0 votes
Answer accepted

The solution was not in the read + write permissions (that can be changed per file but not per directory, even not with all the methods suggestions), but appeared to be even easier: I had to run the installer as an administrator. Starting it as a user with administrator rights wasn't enough.

Running as an administrator (right mouse button) worked and the installation succeeded.

But thanks a lot for your support!

You need to check if you have read + write permissions on the Jira installation directory.

In a windows system, it is usually C:\Program Files\Atlassian

Many times, windows does not allow write permissions directly and you need to explicitly enable these permissions.

Just make sure that you have read + write permissions on the Jira installation directory and your issue should be resolved.

Hi Deepanshu,

Thanks for your reply and I think you touch the core of the problem here, but I cannot solve it. In Windows the read-only attribute of folders / directories cannot be switched off.

The attribute can be disabled for all files in the folder (& subfolders), which I did. That should be sufficient, but the update installer still stops with the same error message.  I'm afraid it is triggered by the read only-attribute of the Atlassian folder of Jira subfolder, although every file within these folder can be changed or deleted.

 

BR Daan

Hi Dan,

Checkout this link : https://windowsreport.com/folder-reverting-to-read-only/

This may solve your issue.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

200 views 6 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you